Help

This is a simple guide to the online purchase with Vivaticket. If these suggestions are not helping with your problem, please check the F.A.Q. section to check the most frequently asked questions about our service, or fill in the Help and Assistance form, and you will receive an answer within 24 working hours.
Our technical assistance service operates from Monday to Friday from 9 am to 6 pm, holidays excluded.

HOW TO PURCHASE ONLINE
  1. REGISTRATION
  2. TICKET SELECTION
  3. SEAT ASSIGNATION
  4. CART
  5. PAYMENT
  6. PAYMENT RECEIPT
  7. TICKET COLLECTION
  8. SHIPPING COSTS
  1. REGISTRATION
    • You can log in by clicking on the LOGIN link (which is always shown on the top right corner of every page) or on the"Sign In or Register" button shown on the event price chart, and provide your username and password.
    • You will be asked to fill in the missing details and check everything up.
    • You can edit your personal details at all times by clicking on your Username in the User area (which is always shown on the top right corner of every page) or from the My Vivaticket - My Details section..
    • If you forgot your access details, you can retrieve them at any time through the "Retrieve details" page, by providing the e-mail address related to your account. We'll send you all of the details via e-mail.
  2. TICKET SELECTION
    • Once you have found the required event, you can book and purchase your tickets. You will get to a general information page which shows the venue details on the left (venue name, address, city, telephone number, e-mail, ticket collection information etc.) and all of the information and description of the chosen event on the right.
    • To purchase regular or season tickets choose the event date from the drop-down list or the type of subscription you are interested in and click on the BUY button.
    • You must authenticate to buy tickets. For further information read the Registration section.
    • There are two different ways to choose seats:
      1. BEST SEAT
        Seat assignation is managed by an automated system (Best Seat) that gives the user the best seats available when purchasing, according to the selected price range.
        • The purchase page summarizes the sector descriptions (Stalls, Boxes, Circles, The Gods etc), available seats, full and reduced prices (when available) and purchaseable seats.
          Right below the purchasing chart there is a venue plan showing available seats for every sector and price.
        • Click on the sector you are interested in purchasing tickets for, pick the price and the number of required seats.
        • Insert the control code to process your booking. That is a six-digits number you'll have to copy in the related box to grant your booking security). Then, click on the BUY ONLINE button.
        • The total price of your purchase, including service commissions and 22% VAT charge, is then shown.
      2. MANUAL CHOICE
        For many events you will be able to pick the seats you wish to buy by clicking on the squares on the venue plan directly.
        • Once the seats have been selected, a price chart is shown right below the plan, with the number of seats you chose for every sector, the full fare and, when available, the choice to convert a regular fare into a reduced one.
        • The total price of your purchase, including service commissions and 22% VAT charge, is then shown.
        • To reset the selection, just click on the Cancel button..
        • Insert the control code to process your booking. That is a six-digits number you'll have to copy in the related box to grant your booking security). Then, click on the BUY ONLINE button.
        You will be able to change the seat choice method at any time by clicking on the related tab.
  3. SEAT ASSIGNATION
    • The further step is a summary page detailing the best seats you have automatically been assigned by the system, showing their price, advance sales and commission charges (if applied) for the Internet presale service.
    • Assigned seats are highlighted in red on the graphic plan. If the seats you have been assigned by the Best Seat system during the purchase procedure do not satisfy you, you can cancel the transaction immediately simply by avoiding to confirm the purchase, and get back to have a brand new seat assigned.
    • If you wish to keep the seats, click on CONFIRM within 2 minutes.
    • You will then get to the secure payment page, from which you can carry out your payment via credit card in accordance with the details you will find in the PAYMENT section below.
  4. CART
    • Your cart gathers a summary of all of your bookings.
    • The Reservation Term is clearly shown on the Cart summary page by the time clock icon, which shows the right time limit within Customer could pay for the admission tickets.
    • If you can't succeed in confirming payments for your transactions within the time limit assigned by the system, your reservation will be automatically cancelled and seats will be put back on the sale system for a brand new booking process.
    • If you wish to delete some seats, check the ones you are not interested in and click on the DELETE button.
    • If you wish to continue with your shopping and add more ticket events to your cart, click on the BOOK MORE button.
    • If you want to delete all of your bookings and empty your cart, click on the EMPTY button.
    • Click on the CONFIRM button to proceed onto the payment page.
  5. PAYMENT
    • You can pay for your online reservation either with your:
      • online credit card
      • online bank transfert with PagoInconto, for Intesa Sanpaolo customers only
      • online bank transfert with PagOnline, for Unicredit customers only
      1. CREDIT CARD PAYMENT
        • You can pay your online transactions with VISA, MASTERCARD, DINERS and Moneta Online. Revolving cards are only accepted if previously enabled for online purchases and if they belong to any of the partners stated above (VISA, MASTERCARD, DINERS, Moneta Online).
        • To grant you the utmost security, your online purchase transactions are carried out using a secure server which adopts the SSL (Secure Socket Layer) protection system. Credit card transactions are competely safe since neither the dealer nor the company running the sales service know the Credit Card numbers. These Codes are only used to pay transactions corresponding to a single amount and transaction code; if the payment is successfully completed we will receive a receipt number from our acquirer.
        • For each transaction code you have 4 possible attempts to pay by credit card. If the 4 attempts have been used unsuccessfully it won't be possible to retrieve the transaction.
        • Provide your full credit card number onto the Credit Card field.
        • Choose your card expiry date from the Expiry Date drop-down menus.
        • Provide the three-figures code you find in the back of your card onto the CVV2 box. (The CVV2 code is required for ANY credit card type).
        • Choose your card type from the Type of Card drop-down menu. Revolving cards are only accepted if previously enabled for online purchases and if they belong to any of the partners stated above (VISA, MASTERCARD, DINERS, Moneta Online).
      2. INTESA SANPAOLO PAGO INCONTO PAYMENT
        • You must be a Intesa SanPaolo customer to access this feature.
        • You can access your Intesa SanPaolo home banking servive from the payment page by clicking on the "Pago Inconto" button.
        • Once you logged in, just check all of the purchase information and confirm the payment.
        • If the payment is confirmed you will be immediately redirected on the Vivaticket purchase receipt.
      3. UNICREDIT PAGONLINE PAYMENT
        • You must be a Unicredit customer to access this feature.
        • You can access your Unicredit home banking servive from the payment page by clicking on the "PagOnline" button.
        • Once you logged in, just check all of the purchase information and confirm the payment.
        • If the payment is confirmed you will be immediately redirected on the Vivaticket purchase receipt.
    • If the payment is not carried out immediately and you wish to confirm it later, you must write down your TRANSACTION CODE which identifies the purchase and is automatically assigned to every reservation. That's why we suggest you either to write it down immediately, or to print the page on which it is shown.
    • You can retrieve your reservation and pay for it in a latter time in two ways:
      1. Log in to Vivaticket and access your ""My Vivaticket - My Purchases" area and check your reservation statuses. Click on the transaction code of the reservation you wish to pay for, and you will thus access the check out page.
      2. Click on the Retrieve Reservation link always available on every page footer. Provide your transaction code in the related box and click on ENTER to access the check out page.
  6. PAYMENT RECEIPT
    • If payment has been correctly carried out you will see a PURCHASE RECEIPT stating that your transaction has been confirmed and summarizing all of the bookings. You will see a single receipt for every single event you purchased for, that comes in a single sheet when printed. Check every receipt to see all of your booking details, know how to collect your tickets or how to print your ticket at home.
    • You will receive an automated confirmation e-mail message within half an hour since your payment has been accepted.
    • If you fail to receive the confirmation e-mail, make sure that your e-mail box is not exceeding your quota, or that your spam filters are not blocking the message, which is however neither mandatory nor binding for your purchase confirmation.
    • You can check your purchases, your reservation statuses, transaction codes and purchase receipts from your MY VIVATICKET - MY PURCHASES section.
    • Click on the View Receipt link always available on every page footer in order to check and print your purchase receipts at any time.
    • Print your purchase receipt or write down your transaction code as you will need them to collect your tickets at the box office.
    • You can also print a receipted bill for commission fares (when applied) by clicking on the related link on top of your receipt.
  7. TICKET COLLECTION
    • How do I get my tickets?
      Ticket collection method is shown on your purchase receipt. There are different methods, according to the event type:
      1. BOX OFFICE COLLECTION
        User must show up at the Box Office from an hour before the performance starting time with a print of his purchase receipt or his transaction code and a valid ID.
      2. TICKET MAIL DELIVERY
        For some special events Best Union Company S.p.A. runs a mail delivery service. It is important to write down a correct address in the personal details form because this is where tickets will be sent.
      3. PRINT@HOME
        For some peculiar events, Vivaticket gives you the chance to print your tickets at home just like you were a box office. Don't forget you will only be allowed to print them once, and they must be kept safe just like they were "regular" tickets.
  8. SHIPPING COSTS
    • The shipping rate to Italy is 8,50 Euro.
    • The shipping rate to European Countries (on 1 March 2013: Belgium, France, Germany, Luxembourg, Netherlands, Denmark, Ireland, Great Britain, Greece, Portugal, Spain, Austria, Finland, Sweden, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Bulgaria, Romania) is 18,00 Euro.
    • The shipping rate to extra-European Countries is 32,00 Euro.
      • Customs duty not included, to be paid by the customer.
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